Terms of Use

1. Introduction

These Terms of Use govern your access to and use of the Services. By accessing or using the Services, you agree to these Terms.

2. Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional disclosures, consents, or policies presented to you. If you do not agree, do not use the Services.

3. About the Services

The Company provides a technology and administrative platform that may connect eligible users with independent or affiliated U.S.-licensed healthcare providers, licensed pharmacies, laboratories, and other healthcare service providers. Unless expressly identified otherwise, the Company is not a medical practice or pharmacy and does not itself diagnose, treat, prescribe, dispense, manufacture, or compound medication.

Clinical services are provided by licensed healthcare providers practicing through one or more affiliated or contracted medical practices. Pharmacy services are provided by appropriately licensed pharmacy partners. Prescription treatment is available only after evaluation by a licensed healthcare provider and only when the provider determines that treatment is clinically appropriate and legally permitted.

4. Eligibility and Patient Location

You must be at least 18 years old, be a resident of the United States, be physically located in a jurisdiction in which the applicable provider is authorized to provide care at the time clinical services are rendered, and be able to form a legally binding contract. By using the Services, you represent that you meet these requirements and that all information you provide is accurate, current, and complete.

5. Nationwide Availability and Service Limitations

Access to at least some Services is offered in all 50 U.S. states through affiliated or contracted healthcare providers and pharmacy partners, subject to applicable law, provider licensure, pharmacy authorization, patient eligibility, clinical appropriateness, and operational availability.

Nationwide availability does not mean that every provider, treatment category, medication, dosage form, laboratory service, pharmacy, shipping method, or subscription option is available in every state. Availability may change without notice.

6. Not for Emergencies

The Services are not designed for medical emergencies. If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately. Do not use the Services to communicate urgent or life-threatening symptoms.

7. Separate Medical and Pharmacy Services

The Company does not control or direct the independent clinical judgment of healthcare providers. Providers are solely responsible for evaluating patients, determining whether treatment is appropriate, issuing prescriptions, directing care, and providing clinical follow-up.

The Company does not control a pharmacy’s professional judgment, dispensing decisions, compounding decisions, labeling, counseling, fulfillment practices, or compliance obligations.

8. Telehealth and Asynchronous Care

Clinical care may be delivered through telehealth, including secure questionnaires, uploaded records or images, secure messaging, telephone calls, video visits, remote monitoring, or other legally permitted methods. In some circumstances, care may be provided asynchronously.

Telehealth and asynchronous care are not appropriate for every patient or condition. A provider may request additional information, require a live consultation or laboratory testing, decline treatment, discontinue treatment, or recommend in-person or emergency care.

9. Provider Review; No Guarantee of a Prescription

Completing an assessment, creating an account, submitting payment information, or completing checkout does not create a guarantee of treatment or a prescription. A licensed healthcare provider must first provide an appropriate clinical evaluation and determine that treatment is clinically appropriate and permitted by applicable law.

No prescription or prescription medication will be issued, dispensed, or shipped before the required provider evaluation and issuance of a valid prescription by an authorized prescriber.

10. Prescription and Compounded Medications

Certain products accessible through the Services require a valid prescription. Prescription medications are dispensed only by appropriately licensed pharmacy partners pursuant to a valid prescription issued after an appropriate provider evaluation.

Some treatment plans may involve compounded medications when prescribed for an identified patient and permitted by applicable federal and state law. Compounded medications are not approved by the U.S. Food and Drug Administration (“FDA”), and the FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed.

11. Health Information You Provide

You agree to provide accurate, current, and complete health information through assessments, intake forms, uploads, laboratory results, and communications with providers. Providing inaccurate, incomplete, or misleading information may result in delayed or declined treatment, inappropriate treatment, suspension of access, or risks to your health.

12. Account Registration and Security

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activity under your account. You may not share your account, impersonate another person, create an account using false information, or submit health information on behalf of another person unless expressly authorized and legally permitted.

13. Payment, Billing, and Refunds

Prescription required. Treatment is not guaranteed. Your information is submitted for licensed provider review in connection with the checkout process. The prices, consultation fees, medication charges, shipping charges, taxes, recurring charges, and any other material fees applicable to your purchase will be disclosed before you authorize payment.

If a provider determines that prescription treatment is not clinically appropriate, amounts paid for medication that will not be dispensed will be handled according to the refund policy disclosed at checkout. Consultation, technology, administrative, laboratory, or other fees may be nonrefundable when clearly disclosed and permitted by law.

14. Shipping and Fulfillment

Shipping and delivery estimates are not guarantees. Timing may vary based on provider review, pharmacy processing, product or ingredient availability, prescription clarification, address verification, carrier delays, weather, holidays, and applicable law.

15. Refills, Subscriptions, Pauses, and Cancellations

If a plan includes recurring billing, recurring clinical review, refills, or subscription services, the billing cadence, renewal terms, cancellation process, refill conditions, and applicable fees will be disclosed at checkout or in your account. Recurring payment does not guarantee a prescription or refill.

16. No Guarantees

Neither the Company nor any provider or pharmacy guarantees eligibility, treatment approval, issuance of a prescription, medication availability, a particular formulation or dose, shipping timing, or any specific clinical, cosmetic, or wellness outcome. Individual results vary.

17. Site Content Is Informational

Except for communications from a licensed healthcare provider concerning your individual care, content available through the Services is provided for general informational and educational purposes. It is not medical advice, diagnosis, treatment, or a substitute for professional medical judgment.

18. User Conduct and Prohibited Use

You agree not to misuse the Services. Prohibited conduct includes submitting false or fraudulent information; impersonating another person; attempting to obtain medication for resale, diversion, or unlawful purposes; interfering with security or availability of the Services; scraping or using automated access without permission; reverse engineering; uploading malicious code; and violating applicable law or these Terms.

19. Intellectual Property and Trademarks

The Services, including names, logos, graphics, product names, designs, software, workflows, and content, are owned by or licensed to the Company and may not be copied, modified, distributed, or used without written permission. All rights not expressly granted are reserved.

20. Third-Party Services, Providers, and Partners

The Services may link to or integrate with healthcare providers, medical practices, pharmacies, laboratories, payment processors, identity-verification vendors, shipping carriers, analytics providers, and other third parties. These third parties are responsible for their own services and may provide separate terms and privacy notices.

21. Privacy and Security

Your use of the Services is governed by our Privacy Policy. Clinical providers, medical practices, laboratories, and pharmacies may also provide separate privacy notices or Notices of Privacy Practices.

22. Disclaimers

To the fullest extent permitted by law, the Company’s non-clinical Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or course of dealing.

23. Limitation of Liability

To the fullest extent permitted by law, the Company and its officers, directors, employees, contractors, affiliates, licensors, and non-clinical service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunity, arising from use of or inability to use the Company’s non-clinical Services.

24. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, contractors, licensors, and non-clinical service providers from claims arising from your unlawful use of the Services, material violation of these Terms, violation of third-party rights, or submission of fraudulent or intentionally misleading information.

25. Changes to the Services or Terms

We may modify, suspend, or discontinue portions of the Services when reasonably necessary. We may update these Terms from time to time. The updated Terms will be posted with a revised “Last updated” date.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where applicable law requires otherwise.

27. States Served

Subject to the qualifications and limitations in Section 5, access to at least some Services is offered in each of the following 50 states:

• Alabama
• Alaska
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Delaware
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming

You must be physically located in the applicable state at the time clinical services are provided. Not every treatment, medication, provider, pharmacy, or fulfillment option is available in every listed state.

28. Important Notices

• The Company is not a pharmacy, drug manufacturer, outsourcing facility, or compounding facility unless expressly identified otherwise.
• Prescription treatment is provided only when clinically appropriate after an evaluation by a licensed healthcare provider.
• Clinical services are provided through affiliated or contracted medical practices and licensed healthcare providers.
• Prescription medication is dispensed by an appropriately licensed pharmacy pursuant to a valid prescription.
• Compounded medications, when prescribed, are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality before marketing.
• Final treatment, formulation, dose, pharmacy, and pricing may vary based on provider review, patient-specific needs, pharmacy availability, and applicable law.
• Product imagery is illustrative. Actual packaging and pharmacy labeling may differ.
• In an emergency, call 911 or seek immediate emergency care.

29. Contact Us

Questions about these Terms may be directed to:

• RNDx Management LLC
• 254 Chapman Rd, Ste 208, Newark, Delaware, 19702
• support@rndx.co
• (714) 222-5343